Practice Policies & Patient Information

PCN: Bordesley East Primary Care Network, Chairman: Dr Ashish Chopra

Our premises are fully accessible to disabled people, and include the provision of a toilet suitable for wheelchair access. There is also an induction loop at Reception for patients who are deaf or hard of hearing.

This practice has committed to working together to improve end of life care. We have signed up to the Daffodil Standards.

Chaperone Policy

It is the policy of this practice to respect the privacy, dignity, religious and cultural beliefs of our patients.

If you feel you would like a chaperone to be present during a physical examination by a doctor or any other health professional you may be consulting at the surgery (or if you prefer to be examined by a doctor or health professional of the same sex as yourself) please let us know and we will do our best to comply with your wishes.

Freedom of Information Act 2000

The Freedom of Information Act 2000 does not change the right of patients to protection of their patient confidentiality in accordance with the Human Rights Act 1998, Data Protection Act 1998 and common law.

Maintaining the legal right to patient confidentiality continues to be an important commitment on our part. To help with this our Practice Manager has responsibility to ensure the protection of patient confidentiality throughout the Practice in accordance with your legal rights.

GP Net Earnings

Named GP

Zero Tolerance – Abusive/Violent Patient

The practice operates a Zero Tolerance Policy. Any verbal or physical abuse to any member of the practice team will not be tolerated. The practice has a duty to ensure that the staff delivering your care can do so in a safe environment, free from risk and the threats of harm. The Primary Care Trust (PCT) has developed a scheme called the Zero Tolerance Project to deal with incidents of this nature.

Any patient who acts in a threatening or abusive manner towards a GP or any member of the practice team will be immediately removed from the practice list. The PCT will make arrangements under the Zero Tolerance Project for medical care of patients removed in these circumstances.